Refund policy

Returns & Refunds Policy

We want you to feel confident trying ONYX Care. If you change your mind, eligible products may be returned within 30 days of delivery.

To qualify for a standard refund, items must be unused, unopened and in their original condition and packaging.

For products that have been opened or used, or where the product simply does not meet personal expectations, we may offer ONYX Care store credit instead of a monetary refund, subject to eligibility.

Try It Risk Free

Skincare results take time. To make a fair assessment of the product, customers using our Try It Risk Free offer must complete a minimum recommended trial period of 21 days (3 weeks) of consistent use.

If, after completing the 21-day trial, you are not satisfied with your experience, contact us at support@onyxcare.shop within the applicable return period. Our team will review your request and provide the instructions required to process your return under the guarantee.

We may ask for your order information and confirmation that the recommended trial period was completed. Please do not dispose of the product or packaging until your request has been reviewed.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact support@onyxcare.shop as soon as possible so we can make it right.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Store credits, where applicable, will be issued electronically and can be used toward a future purchase at ONYX Care.

Important

Original shipping costs are generally non-refundable unless the product was damaged, defective or incorrectly supplied.

Nothing in this policy limits any mandatory consumer rights available to you under the laws of your country or region.

Returns & support:
support@onyxcare.shop