Terms of Service

1. Overview

This website is operated by ONYX Care. Throughout the site, the terms “we”, “us” and “our” refer to ONYX Care.

By accessing our website or purchasing from us, you agree to these Terms of Service.

If you do not agree with these terms, you should not use this website or purchase our products.

2. Cosmetic Products Only

All ONYX Care products are intended for cosmetic and personal care purposes only.

Our products are not medicines, medical devices or medical treatments and are not intended to diagnose, treat, cure or prevent any disease, medical condition or health disorder.

Information provided on our website, packaging, advertising or social media is for general informational and cosmetic purposes only and should not be considered medical advice.

3. No Medical Claims

ONYX Care does not provide medical, dermatological or healthcare advice.

Nothing on this website should replace advice from a qualified doctor, dermatologist, pharmacist or healthcare professional.

If you have a medical condition, skin disorder, allergy, severe sensitivity or are undergoing medical treatment, you should consult an appropriate healthcare professional before using any cosmetic product.

4. Individual Results

Cosmetic results may vary significantly from person to person.

Results can depend on factors including skin type, age, genetics, lifestyle, frequency of use, sun exposure, existing skincare routines and other individual characteristics.

Any photographs, testimonials, reviews, before-and-after images or examples shown on our website represent individual experiences and do not guarantee identical or specific results.

Unless expressly stated otherwise, ONYX Care does not guarantee that any product will produce a particular cosmetic result within a specific period of time.

5. Product Use

Products must be used only as directed on the packaging or product page.

Customers are responsible for reading product instructions, ingredients, warnings and recommended usage before use.

Products are intended for external use only, unless clearly stated otherwise.

Avoid contact with eyes and other areas where the product is not intended to be used.

Discontinue use if significant irritation, burning, swelling or another unexpected reaction occurs.

6. Patch Testing

We recommend performing a patch test before first use, particularly for customers with sensitive skin or a history of cosmetic sensitivities.

A patch test does not guarantee that an adverse reaction will not occur.

Individual sensitivities may develop even after previous successful use of the same or similar products.

7. Allergies and Sensitivities

Customers are responsible for reviewing the ingredient list before using a product.

ONYX Care cannot guarantee that a product will be suitable for every individual or completely free from substances capable of causing sensitivity or allergic reactions.

If you are aware of an allergy or sensitivity to any listed ingredient, you should not use the product.

8. Skin Tone and Appearance

Products marketed for brightening, radiance, tone correction or the appearance of discoloration are cosmetic products only.

Any references to improving the appearance of uneven tone, dark spots, pigmentation or skin radiance refer solely to cosmetic appearance.

They should not be interpreted as treatment for a medical pigmentation disorder or dermatological condition.

9. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, photographs and other information are accurate.

However, packaging, ingredients, appearance, color or formulation may occasionally change.

Customers should always refer to the information supplied with the physical product when determining how the product should be used.

10. Third-Party Endorsement

Unless explicitly stated otherwise, ONYX Care and its products are not endorsed, sponsored, approved or affiliated with any dermatologist, hospital, university, governmental institution, medical organization or other third-party authority.

References to ingredients, cosmetic research, skincare traditions or scientific concepts should not be interpreted as institutional endorsement of ONYX Care.

11. Reviews and Testimonials

Reviews and testimonials reflect the personal opinions and experiences of individual customers.

Experiences vary, and testimonials should not be interpreted as guarantees or promises regarding future results.

ONYX Care may moderate reviews that contain spam, unlawful material, personal information or content unrelated to the product.

12. Orders

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, inventory errors or unauthorized resale.

If payment has already been collected for an order we cancel, the applicable amount will be refunded.

13. Prices

Prices may change without prior notice.

Taxes, duties and import fees may apply depending on the customer's country and delivery destination.

Unless expressly stated otherwise, customers are responsible for any customs charges or import duties imposed by their local authorities.

14. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refunds Policy.

Any promotional guarantee, trial period or “Try It Risk Free” offer may contain additional eligibility requirements disclosed alongside the applicable offer.

Nothing in these Terms removes any mandatory statutory rights granted to consumers under applicable law.

15. Intellectual Property

All website content, including trademarks, logos, product names, graphics, photographs, videos, product descriptions and designs, belongs to ONYX Care or its respective licensors.

Content may not be copied, reproduced, distributed, modified or commercially exploited without prior written authorization.

16. Prohibited Use

You may not use our website or products for unlawful purposes, fraudulent activity, unauthorized resale or in any way that violates applicable laws or regulations.

You may not attempt to interfere with the security, operation or integrity of our website.

17. Limitation of Liability

To the maximum extent permitted by applicable law, ONYX Care shall not be liable for indirect, incidental, special or consequential losses arising from the use or inability to use our website or products.

Customers are responsible for following usage directions, safety instructions and ingredient warnings.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability that cannot legally be excluded under applicable consumer protection law.

18. Website Availability

We do not guarantee that the website will always operate without interruption, delay, technical errors or security issues.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

19. Third-Party Services

Our website may contain links or integrations provided by third parties, including payment providers, shipping companies, analytics services and e-commerce platforms.

We are not responsible for the independent practices, content or services of third-party providers.

Use of third-party services may also be subject to their own terms and policies.

20. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on this website will be the current version.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms where permitted by applicable law.

21. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which ONYX Care operates, without limiting any mandatory consumer protections available in the customer's country of residence.

22. Contact

For questions regarding these Terms of Service, contact:

ONYX Care
help@onyxcare.shop