Shipping policy
Shipping Policy
At ONYX Care, we offer free worldwide shipping on all orders.
Delivery Times
Standard delivery usually takes approximately 5–10 business days after your order has been processed.
In selected countries, we may also offer a faster shipping option with estimated delivery of approximately 4–7 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including customs delays, local carrier issues, public holidays, severe weather or periods of unusually high demand.
Order Tracking
All orders include a tracking number.
Once your order has been shipped, you will receive tracking information so you can follow its delivery progress.
Shipping Insurance
All ONYX Care shipments are insured at our expense.
If an order is confirmed as lost or damaged during transit, please contact us and we will review the case with the carrier and arrange the appropriate solution.
International Shipping
We ship worldwide.
Depending on the destination country, customs authorities may perform additional checks that can occasionally delay delivery.
Any customs duties, import taxes or local charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, please contact us as soon as possible at support@onyxcare.shop. Once an order has been dispatched, we may not be able to change the delivery address.
Delayed Orders
Most orders arrive within the estimated delivery window, but occasional delays may occur.
If your tracking has not updated for an extended period or your order appears significantly delayed, contact us at:
Our team will help you investigate the shipment.
Summary
Free worldwide shipping
Tracking included on every order
Shipping insurance included
Standard delivery: 5–10 business days
Faster delivery in selected countries: 4–7 business days